Orie Kristel, Ph.D., CEO

Orie V. Kristel Ph.D., CEO

His Background in Academic Research Orie V. Kristel earned a B.S. in psychology from Ursinus College in Pennsylvania and a M.A. and Ph.D. in social psychology from The Ohio State University. Social psychology uses the scientific method to better understand how individuals think, feel, and act in social situations. His academic training emphasized the study of both the theory and application of "how to influence others," the measurement of attitudes and attitude strength, the power of accountability demands, the construction and application of research designs, and quantitative data analysis.

His Background in Applied Research Orie completed his first market research project as a senior in college, when he collected and reported client satisfaction data for a medical care provider in the Philadelphia area. As a 19-year market research veteran who is ivory-tower trained and real-world experienced, he has successfully managed and led hundreds of market research projects. He appreciates and embraces every opportunity to design and deliver high-quality, usable research to his clients and partners.

Organizational Role In addition to fulfilling the duties required of a CEO, Dr. Kristel is one of the organization’s principal researchers. He is ultimately responsible for the quality of all work performed by Illuminology. He also owns Illuminology's sister company, The Strategy Team.

Some Personal Info As father of an energetic, adventurous middle schooler and an active, creative elementary schooler, Orie is frequently called upon to make electrical, plumbing, and other minor structural repairs to his home (which he secretly enjoys). Orie’s community activities include service on the boards of Directions for Youth and Families and the Clintonville-Beechwold Community Resources Center, which are nonprofit organizations in Columbus, Ohio. He continues to suffer as a Philadelphia Eagles fan but is now feeling more optimistic.

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Alison Szymanski, Ph.D., Senior Researcher

Alison M. Szymanski Ph.D., Senior Researcher

Her Background in Academic Research Alison M. Szymanski earned a B.A. in psychology from the University of Michigan and an M.A. and Ph.D. in social psychology from The Ohio State University. Social psychology uses the scientific method to better understand how individuals think, feel, and act in social situations. While in graduate school, Alison explored the linkages between human behavior and self-identity – how what we do informs how we think of ourselves. She was one of ten OSU graduate students to win a Graduate Associate Teaching Award in 2008. And working in conjunction with some of the nation’s leading survey research experts, Alison has published on the topic of survey response rates.

Her Background in Applied Research An eight-year veteran in the applied domain, Alison’s intuitive grasp of project requirements and ability to identify (and then communicate) the critical findings of a research engagement means she’s a natural fit with our company.

Organizational Role Dr. Szymanski is one of the organization’s principal researchers.

Some Personal Info Alison is from Michigan but we don’t hold that against her. When not extolling the virtues of Western Michigan, Alison enjoys watching Detroit sports on television, cheers on the Michigan Wolverines whenever they are playing, runs, plays tennis, and is an avid pescatarian. She loves her husband, her children, and her cat.

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Amanda Scott, Ph.D.

Amanda Scott Ph.D., Partner

Her Background in Academic Research Dr. Amanda Scott is a social psychologist whose academic training at The Ohio State University focused primarily on stereotyping, group behavior, and legal decision-making. Her dissertation topic was how stereotypes of victims can impact civil decisions in a legal context. She has additional academic training in the areas of attitude measurement, research design, and survey methodology.

Her Background in Applied Research Amanda has over 12 years of professional and consulting experience in applied research, including project management and statistical support to expert witnesses who conduct survey research in the context of class action litigation. She has also served as a Social Science Research Advisor for the Ohio Department of Job and Family Services and interned at ODJFS’ Research and Evaluation department while a student at Ohio Wesleyan University.

Organizational Role Dr. Scott is one of the organization’s principal researchers.

Some Personal Info Amanda is a foster / adoptive parent and serves on the Board for the Greater Common Good, an effort to reduce domestic violence, and Six Strings Concerts. She is a member of the American Association of Public Opinion Research and the American Society of Trial Consultants.

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Case Study

Smelter Service Corporation, Market Positioning

The Context

Smelter Service Corporation, an aluminum recycling company based in Tennessee, is in an industry that is experiencing dynamic market forces. For example, Ford Motor Company’s 2015 version of its best-selling F-150 pickup will feature a body that is primarily made of aluminum (not steel), reducing its weight by about 700 pounds and increasing its fuel economy. Aluminum recycling companies like Smelter Service Corporation will play an important role as aluminum suppliers and semi-fabricators rush to meet the demand for this resource. Smelter Service Corporation needed to better understand how it is perceived by its customers, whether there were opportunities to improve customer satisfaction, and to identify potential opportunities for differentiation in this niche market.

The Critical Questions

To what extent are customers satisfied with their experiences with Smelter Service Corporation? What factors drive customer satisfaction and loyalty? What are the ideal attributes of an aluminum recycling company? What attributes, if any, differentiate Smelter Service Corporation from its competitors?

Our Solution

We successfully contacted and interviewed 21 “deal-makers” in aluminum semi-fabricator companies – Presidents, Vice Presidents, and Directors who are influential in maintaining their companies’ relationship with firms like Smelter Service Corporation. Discussions delved into reasons why customers were satisfied or dissatisfied, what it could do to increase satisfaction, how these individuals select vendors, and how the business could effectively distinguish itself further in a niche market.

Illumination

After synthesizing the information obtained from hours of interviews, we concluded Smelter’s customers were very satisfied, not only with the quality of the materials it recycles for partners but also with specific ways in which it conducts its business. Additionally, multiple opportunities to differentiate itself in the marketplace were identified.

Resolution

The findings identified by the research are now guiding Smelter Service Corporation’s marketing, sales, and operational strategies.