The Context

A prestigious Central Ohio municipality, the City of Upper Arlington takes great pride in the services and amenities it provides to residents. To better serve its residents, the City asked Illuminology to obtain valid and reliable measures of public opinion regarding the City’s past performance and future trajectory.

The Critical Question

To what extent are residents satisfied with the services and amenities provided by the City? And what is public opinion regarding important policy issues under consideration by City government?

Our Solution

Illuminology’s researchers used both qualitative and quantitative research techniques. We organized and facilitated a focus group discussion with residents, which helped us confirm that the questions planned for an upcoming survey were worded clearly and were comprehensive. We then designed and administered the City’s 2022 Community Survey, clearly analyzing and reporting the results to members of City government.

Illumination

After a careful analysis of the results, Illuminology identified both areas of celebration (i.e., City services that were heralded by residents) as well as services that perhaps could use more attention and/or improvement. We also measured public opinion regarding a number of policy issues under consideration by City government, which helped to inform the City’s planning efforts. Those who are interested can watch Dr. Kristel’s September 12 presentation to City Council by clicking here.

Resolution

The City is using this research study to evaluate the services and amenities it provides to residents and to inform its discussion of important policy matters that have the potential to affect current and future generations of residents.